Schedule or Manage Your gFiber Installation Appointment
To schedule your gFiber installation appointment, open the gFiber App or sign in to your web portal once your exterior line prep is complete, select Schedule appointment, and choose an available date and arrival window.
Understand installation prerequisites
Before booking an arrival window, gFiber technicians must prepare the fiber line outside your home or business.
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Exterior preparation: Technicians connect the street connection to the Fiber Jack outside your location.
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Booking invitation: Once outside line work finishes, gFiber sends an automated email invitation. Residential accounts receive an invitation for an In-home install, while business accounts receive an invitation for an On-site install.
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Invitation timeline: Most invitations arrive within 2 to 5 business days after sign-up.
Schedule using the gFiber App
Book your technician visit directly from your mobile device using the gFiber App for Android or iOS.
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Download and open the gFiber App.
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Sign in with your registered email and password.
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On the Home tab, tap Schedule appointment.
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In the calendar view, select your preferred date and time block, then tap Continue.
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On the review screen, verify your contact details and tap Confirm appointment.
A confirmation screen will appear showing your scheduled date and arrival window, and a confirmation email will be sent to your inbox.
Schedule using the web portal
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Go to fiber.google.com and sign in to your gFiber account.
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In the Account Overview section, locate the pending action banner and click Schedule.
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In the calendar matrix, select your preferred date and arrival window. Click the forward arrow to view future dates.
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Review your appointment summary and click Confirm.
Your account dashboard will update to display your confirmed appointment date and technician arrival window.
Reschedule or change your appointment
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Rescheduling window: Change your appointment date or time up to 2 hours before the scheduled arrival window in the gFiber App, the web portal, or through the link in your confirmation email.
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Status notifications: Receive text and email updates 2 days and 2 hours before your appointment window begins.
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Phone service installations: If your order includes Fiber Phone, an adult 18 years of age or older must be present during the entire installation to authorize line testing.
Frequently asked questions
IIf your order includes Fiber Phone, keep these critical guidelines in mind:
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Number porting lock: If you reschedule within 48 hours of your scheduled arrival window, the automated phone number transfer cannot be paused. Your previous service provider line may disconnect before your gFiber service is fully connected.
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Adding landline service: If you want to add phone service but do not see the option in your portal, do not book a standalone internet appointment. Contact gFiber Customer Support first so a representative can update your order and assign the required hardware.
If your appointment is not booked immediately, gFiber sends reminder emails between days 3 and 5, followed by direct phone calls and emails at day 14. If an appointment is not selected within 30 days of registration, your pending order is canceled and you must contact support to re-register.
If the scheduling calendar displays no dates or produces an error, exterior fiber line work may still be underway or local appointment capacity may be updating. Do not submit a duplicate order; contact gFiber Customer Support directly to have an agent manually reserve your time slot.
Yes. An authorized adult who is at least 18 years old must be present for the duration of the installation to grant the technician access to the property and sign off on equipment placement.