Help Center

Schedule Your GFiber Installation Appointment

Ready to get connected? Learn how to schedule your initial GFiber installation appointment online or in the GFiber App. Find steps to book, reschedule, or get help setting up.
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Self-install customers: If you're eligible for a GFiber self-install kit, you won't need to schedule an installation appointment. This guide is for customers who need a technician to visit their home or business.
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Note: These steps are for scheduling your initial installation only. If you’re already connected and need to schedule a repair or service visit, please contact us.

Schedule Your Installation

We’re excited to get you connected! Most customers schedule their installation when they first sign up for GFiber. If your appointment was canceled or you need to book a new one, follow the steps below.  

Before you can schedule, everything must be ready on our end. Once it is, we’ll send you an email invitation to schedule your installation.

In that email, the appointment may appear as:

  • In-home install for residential customers 
  • On-site install for business customers 

This email will be sent to the address you used when signing up for GFiber and includes a link to book your appointment.

Haven't received your invitation yet?

We may still be preparing your location for installation. Most customers receive their scheduling email within a few days of signing up.

Schedule Your Installation in the GFiber Online Account Portal

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Keep in mind that you will need your email invitation to schedule your appointment.

Once you've received your invitation, scheduling takes just a few minutes:

  1. Sign in to your GFiber account..
  2. Click Schedule. 
  3. Choose your preferred appointment window. Select any available time, or click > to see more options.
  4. Click Confirm.

Schedule Your Installation via the GFiber Movile App

You can also schedule your appointment in the GFiber App.

Before you begin, download the GFiber App for Android or iOS.

Note: You can only schedule an appointment in the app if your account has a pending installation. If you don’t see the scheduling card, contact us for help.

  1. Open the GFiber App and sign in.
  2. Tap Schedule appointment on the homepage.
  3. Select your desired appointment, then tap Continue.
  4. Review your appointment details, then tap Confirm appointment.

After you Schedule

Once your appointment is confirmed, you can still make changes if needed:

  • Reschedule anytime up to 2 hours before your appointment through your account or by using the link in your confirmation email.
  • Sign up for text reminders to receive notifications 2 days and 2 hours before your appointment.

FAQs