Get Important Emails From GFiber
We’ve updated the email address we use to send you important information about your account. To make sure our messages don’t get lost in your spam, promotions, or updates folder, you may need to move them into your main inbox.
Doing this not only moves the email you’re looking at — it also teaches your email provider that GFiber messages belong in your inbox going forward.
How to Move Emails to Your Main Inbox
Move from Promotions
On the mobile app:
- Open the Gmail app and tap the Menu icon (☰) in the top left.
- Tap Promotions and open the email from GFiber.
- Tap the More icon (⋮) in the top right.
- Tap Move to, then select Primary.
On a computer:
- Open Gmail and find the GFiber email in your Promotions tab.
- Click and drag the email into the Primary tab.
- When prompted at the bottom of the screen, click Yes to apply this to future messages.
For more details, see Google's guide to organizing your Gmail inbox.
Move from the Spam folder
On the mobile app:
- Open the Gmail app and tap the Menu icon (☰) in the top left.
- Tap Spam and open the email from GFiber.
- Tap the More icon (⋮) in the top right, then select Report not spam.
On a computer:
- In Gmail, open the Spam folder in the menu on the left.
- Select the GFiber email (check the box next to it or open it).
- Click Not spam at the top of the page.
For more details, see Google's guide to managing spam in Gmail.
Move from the Promotions folder (for Gmail accounts)
On iPhone or iPad:
- Open the Mail app and find the GFiber email in your Promotions folder.
- Tap the folder icon at the bottom of the screen.
- Tap Inbox.
On a Mac computer:
- In the Mail app, find the GFiber email in the Promotions folder.
- Do one of the following:
- Click the folder icon in the Mail toolbar, then choose Inbox, or
- Drag the message to your Inbox.
For more details, see Apple's guide to organizing your Mail inbox.
Move from the Junk folder
On iPhone or iPad:
- Open the Mail app and find the GFiber email in your Junk folder.
- Tap the folder icon at the bottom of the screen.
- Tap Inbox.
On a Mac computer:
- Open the Mail app and select the GFiber email in your Junk folder.
- Do one of the following:
- Click Move to Inbox in the banner at the top,
- Click the Not Junk button in the toolbar, or
- Drag the message into your Inbox.
For more details, see Apple's guide to reducing junk mail.
Move from Spam
On the mobile app:
- Open the Yahoo Mail app and tap the Menu icon (☰).
- Tap Spam and select the GFiber email.
- Tap Not spam at the bottom.
On a computer:
- In Yahoo Mail, open the Spam folder from the left menu. If you don’t see it, click More below the Sent folder.
- Select the GFiber email.
- Click Not Spam at the top.
For more details, see Yahoo's guide for marking emails as not spam.
Move from the Junk folder
On the mobile app:
- Open the Outlook app and tap the Junk Email folder in the menu.
- Open the GFiber email.
- Tap the More icon (⋮) in the top right.
- Tap Not junk.
On a computer:
- In Outlook, open the Junk Email folder in the main folder list.
- Select the GFiber email.
- Click Not junk in the toolbar at the top.
For more information, see Microsoft's guide to managing junk email.
Move from the Spam folder
On the mobile app:
- Open the AOL Mail app and tap the Spam folder in the menu.
- Open the GFiber email.
- Tap the More icon (⋮) in the top right.
- Tap Not Spam.
On a computer:
- In AOL Mail, open the Spam folder from the main folder list on the left.
- Select the GFiber email.
- Click Not Spam in the toolbar at the top.
For more details, see AOL's guide to managing spam.