Help Center

Set Up and Use Passkeys for Your GFiber Account

Skip the password and sign in faster with passkeys. A passkey lets you access your GFiber account using your device’s screen lock — like fingerprint or face scan. It’s secure, convenient, and optional. You can still use your password anytime.
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We’re updating our account experience. If your screen looks a little different than the steps below, you’re in the right place. Follow the prompts on your screen to continue.

Benefits of Using a Passkey

Remembering passwords is a hassle — and passkeys are an easier way to sign in.

A passkey is a secure digital key stored on your device. Instead of typing a password, you confirm it’s you using your device’s screen lock, like Face ID, a fingerprint or a PIN.

With passkeys, you get:

  • No passwords to remember — Sign in with your fingerprint, face scan, or device PIN.
  • Easy access across devices — Passkeys sync across your devices, like an iPhone, Mac, or Android phone.
  • Better security — Your passkey stays on your device to help keep your account safe from hackers.

Before You Create a Passkey

Make sure your device has a screen lock set up and is running Android 9 or later or iOS 16 or later. You’ll need at least one of the following:

  • PIN or pattern
  • Face recognition
  • Fingerprint
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Do you sign in with Google? If you use a Google Account to sign in to GFiber, you manage passkeys through Google instead. Learn how to use passkeys with your Google Account.

Create a Passkey for Your GFiber Account

You can create a passkey in your account settings or when prompted during sign-in.

Set Up in Account Settings

If you haven't set a password for your account yet, you’ll be prompted to create one before adding a passkey.

  1. Sign in to the GFiber App.
  2. Tap Sign in & security.
  3. Tap Passkeys.
  4. Tap Add a new passkey.
  5. You’ll be signed out to complete setup. Sign back in to finish creating your passkey.

Set Up During Sign-In

If you already have a password, you may see a prompt the next time you sign in.

  1. Sign in to your GFiber account.
  2. Tap the Create a passkey button when prompted.
  3. Verify your identity using your face, fingerprint, or device PIN.

Once verified, you’ll be taken to your account home screen. Your passkey is now ready to use.

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You can manage or delete your passkeys anytime in Sign in & Security in your account settings.

Sign In to Your GFiber Account With a Passkey

After setup, signing in is quick and easy.

  • On a device with your passkey — Enter your email address, then confirm it’s you using your fingerprint, face scan, or screen lock.
  • On a new or shared device — After entering your email address, you’ll see a QR code. Scan it with your phone camera to approve the sign-in and access your account.

FAQs